Legal Information
Complete documentation governing our services and data practices.
Privacy Policy
Effective: January 1, 2026
1. Introduction
SolidWebBuild ("we", "us", or "our") operates from Rua do Almada 215, 4050-038 Porto, Portugal. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website and services, in compliance with the General Data Protection Regulation (GDPR).
2. Data We Collect
We may collect the following categories of personal data: name, email address, phone number, project details you voluntarily submit through contact forms, payment information processed through third-party providers (Stripe), and technical data such as IP address, browser type, and usage patterns collected via essential cookies.
3. Purpose of Processing
Your data is processed for the following purposes: responding to inquiries and project requests, executing and delivering contracted services, processing payments securely, improving website functionality and user experience, and complying with legal obligations under Portuguese and EU law.
4. Legal Basis
We process data based on: your explicit consent (contact form submissions), contractual necessity (service delivery and payment processing), legitimate interest (website analytics and security), and legal obligation (tax records and regulatory compliance).
5. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy. Contact inquiry data is retained for 12 months. Project-related data is retained for the duration of the engagement plus 6 years as required by Portuguese commercial law.
6. Your Rights
Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise these rights, contact us at [email protected].
7. Contact
For privacy-related inquiries: SolidWebBuild, Rua do Almada 215, 4050-038 Porto, Portugal. Email: [email protected]. Phone: +351 92 5794183.
Terms of Service
Effective: January 1, 2026
1. Acceptance of Terms
By engaging SolidWebBuild's services, located at Rua do Almada 215, 4050-038 Porto, Portugal, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
2. Scope of Services
SolidWebBuild provides web design, brand identity, UI/UX design, wireframing, frontend development, and related digital services. The specific scope, deliverables, timeline, and pricing are defined in individual project proposals and accepted by both parties before work begins.
3. Payment Terms
Payment terms are specified in each project proposal. Standard terms include a 50% deposit upon project commencement and 50% upon completion. Payments are processed via Stripe. Late payments incur a 2% monthly interest fee after a 15-day grace period.
4. Intellectual Property
Upon full payment, all final deliverables and associated intellectual property rights are transferred to the client. SolidWebBuild retains the right to display completed work in its portfolio unless otherwise agreed in writing. Pre-existing frameworks, tools, and components used during development remain the property of SolidWebBuild.
5. Revisions & Changes
Each project proposal includes a defined number of revision rounds. Additional revisions beyond the agreed scope will be billed at €75/hour. Scope changes requested after project commencement require a written change order and may affect timeline and pricing.
6. Limitation of Liability
SolidWebBuild's total liability shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.
7. Termination
Either party may terminate with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. All delivered assets remain the property of the client upon full payment.
8. Governing Law
These terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Porto, Portugal.
Cookie Policy
Effective: January 1, 2026
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your overall experience on our platform operated by SolidWebBuild, Rua do Almada 215, 4050-038 Porto, Portugal.
2. Types of Cookies We Use
Essential Cookies: Required for core site functionality, security, and navigation. These cannot be disabled.
Functional Cookies: Remember your preferences, such as language settings and cookie consent status, stored via localStorage.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
3. Third-Party Cookies
We use Google Fonts (fonts.googleapis.com) which may set cookies to deliver font files efficiently. Our payment processor Stripe may also set cookies during checkout processes. We do not sell or share cookie data with advertising networks.
4. Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may impair website functionality. You can accept or decline optional cookies through our cookie consent banner displayed on your first visit.
5. Cookie Retention
Session cookies are deleted when you close your browser. Persistent cookies, including localStorage data for cookie consent, remain on your device for up to 12 months or until you manually clear them.
6. Contact
For questions about our cookie practices: SolidWebBuild, Rua do Almada 215, 4050-038 Porto, Portugal. Email: [email protected].
Refund Policy
Effective: January 1, 2026
1. General Policy
SolidWebBuild, based at Rua do Almada 215, 4050-038 Porto, Portugal, is committed to client satisfaction. Refund eligibility is assessed on a case-by-case basis, considering project milestones completed and deliverables provided.
2. Deposit Refunds
The initial 50% deposit is refundable only if work has not yet commenced. If work has begun, the deposit is non-refundable, but you will receive all completed work product up to the point of cancellation.
3. Milestone-Based Refunds
For milestone-based projects, payment for completed milestones is non-refundable. If you cancel before a subsequent milestone begins, you will not be charged for that milestone. Any overpayment for incomplete work will be refunded within 14 business days.
4. Full Refund Conditions
A full refund may be issued if: SolidWebBuild fails to deliver the agreed deliverables within the contracted timeline due to our sole fault, or if the delivered work materially deviates from the approved proposal and cannot be reasonably corrected.
5. No Refund Conditions
Refunds are not available for: completed and delivered work, third-party costs already incurred (domain registration, hosting, stock assets, API subscriptions), change of mind after project approval, or delays caused by the client's failure to provide required materials or feedback.
6. How to Request a Refund
Submit refund requests via email to [email protected] with your project reference number and a description of the issue. We will respond within 5 business days. Approved refunds are processed via the original payment method within 14 business days.
7. Dispute Resolution
Before initiating any formal dispute proceedings, both parties agree to attempt good-faith resolution through direct communication. Disputes that cannot be resolved amicably shall be submitted to the courts of Porto, Portugal.